The fourth and final FSW web tutorial focused on the Excellence audit results and how to interpret them. As pre-work, delegates were all asked to complete the audit themselves, so that they could understand the experience their clients will be going through. They were also provided with results from a real audit, and were asked to read through the practitioners guide section on the audit, and to begin to work out how they would interpret the data.
From the outset, it was clear that a couple, notably Gary and Berta, had spent time studying the data. Others may well have done the same, but did not speak out so confidently in the discussions.
The content delivered by us was quite significant, and I am still very thoughtful about whether this was the best way to deliver the material. For those who had studied the case study, it was probably fine, but others may have been a bit overwhelmed.
The dilemma over whether we should present any content in the webinar format is still on my mind. We will be issuing feedback questions to investigate the experience of the learners, and I am most interested to explore this question. There is no doubt that the students are hungry for input, but I am wondering whether that input needs to be more driven by their questions than by our description of our model.
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An important thought came from a colleague when I raised the subject of the amount of our input that was appropriate on this programme. He reminded me that the students had all paid to learn about a model from a respected management authority, and they might feel cheated if this input came (largely?) from themselves.
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